Implementation Manager [Ukraine]

 

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

• Develop in-depth subject matter expertise knowledge of CyberSource products through research, implementation and testing in order to act as subject matter expert with prospective customers through a series of self-enabled product , services learning through deep technical testing , architecture analysis of services, with additional support where applicable through line manager.
• Maintain accurate , current product , services knowledge through knowledge sharing via global teams , working collaboratively with product teams across CyberSource , Visa through a series of self-enabled product , services technical testing , investigative exercises.
• Develop , maintain a working knowledge of current mainstream eCommerce platform providers including, but not limited to SAP, PrestaShop, WooCommerce, Salesforce Commerce Cloud and Magento, with a view to ensuring clarity around key specifics of features , functions that are supported to allow for application in presales , service delivery situation.
• Support sales engagements in the form of RFPs, technical solution demonstrations, whiteboarding sessions, solution design, requirements identification and solution validation ,feasibility during the sales life cycle for commercial value proposition of net new and upsell activities across the CEMEA region.
• Supervision of the project lifecycle for client implementations including Project planning and Estimation, RAID management with detailed reporting activity around all projects phases, timelines , impacts ,forecasted P ,L impact.
• Accountable and responsible for the successful implementation, deployment and launch of net new clients launching with the Cybersource services that result in net new revenue for strategic enterprise clients.
• Engage, support , work collaboratively with Tier 0 and Tier 1 type clients, Acquirers, Payment Facilitators, Marketplaces , across the card-not-present space within the following verticals, Retail, Travel, Digital, Financial, Telco ,s, government , gaming.
• Provide training on the CyberSource products , services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements for success deployment of the CyberSource products , service.
• Write , develop small internal computer applications to provide proof-of-concept ideas, to test CyberSource products, and to troubleshoot client issues by providing assistance CyberSource prospects in partnership with the broader Global Sales Engineering and Delivery team and line manager and through application of knowledge and experience through self-enablement.
• To troubleshoot client issues by providing assistance CyberSource prospects, existing clients , the CEMEA sales team during presales, solution design, , service delivery phases in partnership with the broader Global Sales Engineering and Delivery team.
• Ability to work independently on customer sites with minimal supervision around the CEMEA region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

• Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent.
• Experience of technical programming for implementation of web service environment across hosted service platforms (Web and Mobile)
• Ability to speak Russian and English languages proficiently
• Significant demonstrable experience of providing on-going consultancy to Tier 0 & 1 type level merchants over prolonged periods of time across multiple verticals including travel, retails, digital, telco, gaming, government and financial.
• 8 to 10 years experience of the eCommerce Card not present industry with specific emphasis on payments, risk management & payment security or a similar technology service delivery industry.
• Significant & active experience working as a sales engineer or software engineer in a technical and commercial environment.
• Experience of cross functional collaboration between technical, service delivery, support & commercial facing teams.
• Demonstrate working knowledge of intermediary level of programming & scripting skills (Java, PHP, C++, .NET, HTML etc.) for effective implementation of the CyberSource products & services.
• Intermediary working knowledge of the following scripting languages, JavaScript, flash and PNG.
• Substantial experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
• Strong track record in high customer focus and attention to detail
• Excellent communication & negotiation skills
• Fully fluent in mainstream software applications for writing, presentation, data management

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

 

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